We accept credit cards as a form of payment. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on
For multiple product orders, we will ship all items contained in that order at the same time. This includes any special order items that may delay your order.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Big Tall Direct reserves the right at any time after receipt of your order to acce
We will ship your product as it becomes available. Usually, products ship within 3 business days. However, there may be times when the product you have ordered is out-of-stock, and requires a special order from the manufacturer which will delay fulfi
We keep your personal information private and secure. When you make a purchase from Big Tall Direct, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s), t
Regular Return Policy for Consumers.
Tips on Making a Successful Exchange
3 easy steps for Domestic USA Customers only. See below outside USA.
1. Place a New Order on our Website. Don't wait...inventory changes daily!
2. Ship your retur
Shipping Time -- Most orders will ship the within 3 business days, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Con
Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where Big Tall Direct holds a presence. For orders shipped to other areas, you (the shopper) are solely resp